Northumbrian Water

An award-winning project

Delivered alongside Northumbrian Water Group, Esh Construction and Virgin Media O2, the Kielder Waterside Wi-Fi project won a Northumbrian Water Group award and reached the top 5 for its Project of the Year. Most of the work had to be completed between guest check-out and check-in on Mondays and Fridays, from 10am to 4pm, while the site stayed open.

  • Award winner

    Northumbrian Water Group award, with Esh Construction and Virgin Media O2

  • Finalist

    Top 5, Northumbrian Water Group Project of the Year

The Challenge

Kielder Waterside sits in one of the most remote parts of Northumberland, a holiday village of lodges, hospitality venues and staff facilities spread across a large forest and waterside site. In 2023 we were awarded the contract to deliver a complete Wi-Fi network upgrade across the whole estate, covering every building and outdoor space from the guest lodges through to staff areas, restaurants, event locations and car parks.

The existing infrastructure could not support reliable connectivity at that scale. The work required a new fibre optic backbone across the full site, structured cabling into all 50 lodges and every other occupied area, and mobile coverage that reached the whole estate. The location made all of it harder. Delivering it meant coordinating groundworks, cabling and network hardware alongside three other organisations, all without disrupting a live site.

The Outcome

We installed new OS2 fibre optic cabling across the site, extending into the remaining 33 lodges as well as staff areas, restaurants and event locations. Cat6 cabling followed in all 50 lodges, the restaurant, the bar, staff accommodation, the events teepee and externally around the car parks, working alongside ESH Group who carried out the groundworks.

Once cabling was complete, we installed the supplied Cisco Meraki switches and access points in every lodge and across all other areas. Every switch and access point was connected and tested before each area was signed off. Working with Virgin Media, ESH Group and NWL, the project also delivered Virgin and O2 coverage across the whole site, giving guests and staff consistent connectivity wherever they are.

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Award-winning work

  • Winner 2025

    Subcontractor of the Year

    Robertson Engineering Services Subcontractor of the Year 2025, awarded by Robertson Group.

  • Award winner

    Northumbrian Water Group award

    Shared with Esh Construction and Virgin Media O2 for delivering site-wide Wi-Fi to every lodge and building at Kielder Waterside.

    See the project
  • Finalist

    Top 5, Project of the Year

    Northumbrian Water Group Project of the Year, for the Kielder Waterside Wi-Fi project.

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