Northumbrian Water
An award-winning project
Delivered alongside Northumbrian Water Group, Esh Construction and Virgin Media O2, the Kielder Waterside Wi-Fi project won a Northumbrian Water Group award and reached the top 5 for its Project of the Year. Most of the work had to be completed between guest check-out and check-in on Mondays and Fridays, from 10am to 4pm, while the site stayed open.
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Award winner
Northumbrian Water Group award, with Esh Construction and Virgin Media O2
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Finalist
Top 5, Northumbrian Water Group Project of the Year
The Challenge
Kielder Waterside sits in one of the most remote parts of Northumberland, a holiday village of lodges, hospitality venues and staff facilities spread across a large forest and waterside site. In 2023 we were awarded the contract to deliver a complete Wi-Fi network upgrade across the whole estate, covering every building and outdoor space from the guest lodges through to staff areas, restaurants, event locations and car parks.
The existing infrastructure could not support reliable connectivity at that scale. The work required a new fibre optic backbone across the full site, structured cabling into all 50 lodges and every other occupied area, and mobile coverage that reached the whole estate. The location made all of it harder. Delivering it meant coordinating groundworks, cabling and network hardware alongside three other organisations, all without disrupting a live site.
The Outcome
We installed new OS2 fibre optic cabling across the site, extending into the remaining 33 lodges as well as staff areas, restaurants and event locations. Cat6 cabling followed in all 50 lodges, the restaurant, the bar, staff accommodation, the events teepee and externally around the car parks, working alongside ESH Group who carried out the groundworks.
Once cabling was complete, we installed the supplied Cisco Meraki switches and access points in every lodge and across all other areas. Every switch and access point was connected and tested before each area was signed off. Working with Virgin Media, ESH Group and NWL, the project also delivered Virgin and O2 coverage across the whole site, giving guests and staff consistent connectivity wherever they are.
Trusted by the Organisations
That Cannot Afford Failure.
“Northumbria University Networking team have worked alongside Multiconnect for numerous years now, in all manner of tasks. From full structured cabling installs, fibre and copper, to network installations ranging from wireless access points to multi-chassis switches. They are professional in everything they do and 100% reliable. They have a number of specialist engineers for various tasks and can always be relied on.”
Kevin Barrington, IT Network Manager
“Multiconnect continue to deliver exceptional service. They have installed new data cabinets in over 54 ambulance stations and multiple co located sites. Everything is taken care of from installation to fire stopping. I find with Multiconnect that I can trust all their staff just to ‘crack on’.”
Craig Brydon, Network and Telephony Manager
“I would not hesitate to recommend Multiconnect Communications to anyone who has a requirement for data cabling solutions. Their work at Unipres has always been of an extremely high standard in a very challenging environment for cabling installations. What impresses me most is their willingness to go beyond what is commonly expected and offer advice and solutions dedicated to our requirements.”
Andrew Furness, Controller, Information Systems
“Multiconnect has been an invaluable partner in supporting our networking and infrastructure projects. From complex network migrations to critical fibre diversion and transitions, their team combines deep technical expertise with a genuine understanding of the operational pressures facing IT services in a large organisation. They communicate clearly, anticipate risks before they become issues, and deliver reliable outcomes that we expand and build on with confidence. Their support has made a real difference to the deployment and quality of our infrastructure delivery.”
Ian Jackson, Delivery Manager, Digital Technology & Transformation Services
“Multiconnect has become a trusted partner in delivering critical infrastructure projects across our sites. Their technical expertise, proactive approach, and commitment to quality ensure that network installations, fibre projects, and infrastructure upgrades are completed efficiently and with minimal disruption. Their ability to understand operational requirements, manage risks effectively, and communicate clearly throughout every stage of a project gives us confidence in the solutions they deliver.”
David Towler, IT Support Analyst, On-Site IT – Tissue EU UK, Sweden, Finland
Where We Work
From water treatment to offshore platforms, see the sectors we deliver in and why they trust us.
Sectors
Your Infrastructure, Tested and Certified
Before We Leave Site.
A significant proportion of infrastructure installations across the UK are never properly tested. We do things differently. Every installation we complete comes with a full written test report and certification - acting as a warranty for your peace of mind.
Discuss your project100% Tested
Every installation is fully tested with Fluke equipment. Written certification provided on every project.
Fault Finding
Every installation is fully tested with Fluke equipment. Written certification provided on every project.
One Accountable Team
One point of contact from survey to handover. Every engineer works to the same standards, the same test regime and the same paperwork. No compromises on quality.
Fully Accredited
NAPIT, CHAS, Constructionline, Excel and Connectix approved. Compliance is built in.









