This policy explains how Multiconnect Communication Services Ltd collects, uses and protects personal information when you visit our website or contact us.

1. Who we are

Multiconnect Communication Services Ltd is the controller responsible for your personal information.

Company number: 09523974

Registered office:

Unit 13C, Airport Industrial Estate
Kingston Park
Newcastle upon Tyne
Tyne & Wear
NE3 2EF
United Kingdom

Email: info@multiconnectuk.com
Telephone: 0191 704 2301

2. Information we collect

We may collect:

• your name, email address and telephone number;

• your business or organisation name;

• information you include in an enquiry or message;

• correspondence and records of our communications with you;

• information needed to prepare quotations or provide our services; and

• technical information such as your IP address, browser, device type, pages visited, access times and website security logs.

Please do not include sensitive personal information in an enquiry unless it is necessary and we have agreed that you should provide it.

3. How we use your information

We may use your information to:

• respond to enquiries and contact you about a potential project;

• arrange surveys, prepare quotations and take steps requested before entering into a contract;

• provide and administer contracted services;

• maintain business, project, financial and warranty records;

• operate, protect and improve our website and systems;

• prevent fraud, misuse and security incidents;

• handle complaints and exercise or defend legal claims; and

• comply with legal and regulatory obligations.

4. Our lawful bases

Depending on the circumstances, we rely on:

• Contract: where processing is necessary to respond to a request before entering into a contract or to perform a contract with you.

• Legal obligation: where we must keep or use information to comply with the law.

• Legitimate interests: where necessary to operate and protect our business, answer business enquiries, maintain records, improve the website or establish and defend legal claims. We consider your interests and rights before relying on this basis.

• Consent: where we ask for permission to use non-essential cookies or process information for another optional purpose. You may withdraw consent at any time.

5. Who we share information with

Where necessary, we may share personal information with:

• website hosting, IT, email and form-service providers;

• professional advisers, accountants, auditors and insurers;

• regulators, courts, law-enforcement bodies or public authorities;

• a purchaser or successor if our business is sold or reorganised; and

• other parties where you ask us to share it or the law permits or requires us to do so.

These parties may only use the information for the relevant purpose and must protect it appropriately.

We do not sell personal information.

6. Google Maps and external services

Our contact page includes an embedded Google Map. When the map loads, Google may receive information including your IP address, device information and interaction with the map. Google may also use cookies or similar technologies.

Google processes this information under its own Privacy Policy.

Links to other websites, including LinkedIn, are governed by the privacy policies of those services.

7. Cookies

Our website may use:

• strictly necessary cookies needed for security and basic website operation;

• preference cookies that remember choices you make; and

• third-party or measurement technologies, including those connected with embedded content.

Where required by law, we will obtain your consent before using non-essential cookies or loading third-party content that uses them. You can accept, reject or change your choices through the website’s cookie controls. You can also block or delete cookies through your browser settings, although parts of the website may then work differently.

8. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we will use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.

You may contact us for further information about the safeguards used.

9. How long we keep information

We keep personal information only for as long as reasonably necessary:

• enquiries that do not become projects will normally be retained for up to 24 months after the last contact;

• customer, contract, project and financial records will normally be retained for six years after the relationship or relevant transaction ends;

• website and security logs will normally be retained for up to 12 months; and

• information may be retained longer where required by law or in connection with a warranty, dispute, investigation or legal claim.

We securely delete or anonymise information when it is no longer required.

10. Your rights

Depending on the circumstances, you may have the right to:

• request a copy of your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to delete information;

• ask us to restrict how information is used;

• receive certain information in a portable format;

• object to processing based on legitimate interests; and

• withdraw consent where processing is based on consent.

You have the right to object at any time to the use of your personal information for direct marketing.

These rights are not absolute and may be subject to legal exceptions. To make a request, email info@multiconnectuk.com. We may need to confirm your identity before responding.

11. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no online service can be guaranteed to be completely secure.

12. Children

This website and our services are intended for businesses and adult users. We do not knowingly collect personal information from children through the website.

13. Complaints

Please contact us first if you have concerns about how we use your information. We maintain a process for handling data-protection complaints and will acknowledge a complaint within 30 days.

You may also complain to the Information Commissioner’s Office:

Website: www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

14. Changes to this policy

We may update this policy when our services, website or legal obligations change. The latest version will be published on this page with an updated date.